Chat2Desk is a business messenger aggregator. This omnichannel platform allows to communicate with customers via chatbots, WhatsApp™, Viber™, Telegram™, Facebook™ Messenger, Instagram™, Yandex.Dialogs, and a free online chat.
A handy tool for contact centers that consolidates incoming requests from messengers, social networks, email and sms.
It reduces employee workload through automation. The service attracts leads using a widget on the website and includes a chatbot builder, as well as an automatic sales funnel. It collects statistics and helps to analyze it by building graphs.
Chat2Desk can interact with such channels as WhatsApp, Viber, VKontakte, Facebook Messenger, Telegram, Instagram, TamTam, Skype.
Chat2Desk is a flexible system. It can be personalized by choosing functionality that meets the needs of a particular business. Three categories of roles are available: administrator (only one), supervisor and operator (up to a thousand employees). Access parameters can be adjusted both for each role and for each specialist. There is a free plan and a free trial period.